Good news and bad news. The good news is that when I switched to Windows 7 in early January, I thought the “custom installation” would reformat my hard drive, so I copied all my files to an external drive. And not quite trusting Mozy after the last round of problems, I never deleted the backup.
So most of my photos have been recovered.
Of course, I didn’t have a local backup of anything since early January - so for starters, all my Snowmaggedon photos are gone, including the only photos I’m ever likely to get of Wylie “swimming” through snow up to his ears. I’d been counting on Mozy to protect those.
I started another restoration attempt before heading to work this morning. When I came home this evening, it had failed with a message about not being able to connect to the network. From the message, it’s not clear whether this is a Comcast issue, or Mozy.
During the day, I received a reply from Mozy’s technical support, suggesting that I try restoring the files via their web interface. I tried that last night - the failure message was generic, and I didn’t write it down, but in essence it said, “There was a problem. Try again.”
More interestingly, around 1:15pm, I received an email from someone who as nearly as I can tell (via Google) works in Mozy’s PR department, asking for my contact information. I’ve sent it to him and I’ll be interested to see what this leads to.